CONTRACT Customer Systems Engineer - APAC North-S&D000044
OPCO Description
Thanks to our test, measurement and monitoring solutions, we're helping our customers bring advanced technologies to market. From consumer applications such as Mobile Protocol, CDMA 3G, to solutions for the medical and ATE markets - our work pervades everyday benefit. Tektronix’ Network Management Business enables the world’s largest network operators build, deploy and manage current and advanced communication networks, including fixed, mobile, IP and converged multi-service networks. These solutions monitor more than 30% of the world’s calls and their network diagnostic and performance monitoring solutions are installed in more than 100 carrier and cable networks in over 40 countries.
Description
Customer Systems Engineer, provides our customers and end users with Network Signaling Management product and technical support by performing the following duties:
- Responds to customer inquiries on the telephone or via email.
- Provides after-hours support
- Travels to customer sites as necessary to provide direct product technical support.
- Handles customer problems that appear to rise from the use of the product. Initiates requests for replacing defective components and tracks their status through delivery to the customer.
- Communicates with the customer to help them understand how to use the product properly. Provides customers with periodic ongoing maintenance support, software upgrades, etc., as required.
- Communicates with product management, programmers and technical documentation regarding software bugs and follows up to ensure fixes are made and supplied to the customer.
- Completes, maintains and processes pertinent paperwork and records to track customer reported problems, enhancements and defective components.
- Confers with management, staff, customers or Technical Support staff to determine customer response priorities.
- Provides input for technical documentation in writing or oral form, including procedures, examples and technical descriptions.
- Researches and studies subject matter and participate in meeting, seminars or training sessions to obtain a greater understanding of products and applications.
- Participates in the testing of new product releases as directed by supervisor.
- Assists in the training of junior members of the Technical Support Department.
- Works closely as part of a team or also independently.
- Take ownership of issues and escalates as necessary to drive to conclusion.
Qualifications
A Masters or Bachelor’s degree from a college or university, with minimum five to nine years related experience and/or training, or equivalent combination of education and experience
To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill and/or ability required.
- Working knowledge of LINUX and UNIX operating systems on admin level
- Use computer applications packages such as MSWord, MSExel, Outlook and MS Project
- Working knowledge and understanding of ORACLE/SQL
- Knowledgeable of telecommunications protocols, signalling and networks SS7, GSM, GPRS, UMTS, VoIP, HSPA, LTE
Danaher Overview
Danaher is a diversified technology leader that designs, manufactures, and markets innovative products and services to professional, medical, industrial, and commercial customers. Our portfolio of premier brands is among the most highly recognized in each of the markets we serve. Danaher’s portfolio is comprised of five reporting segments: Test & Measurement; Environmental; Life Sciences & Diagnostics; Dental; and Industrial Technologies. Driven by a foundation provided by the Danaher Business System, Danaher’s 48,000 associates serve customers in more than 125 countries and generated $13.2 billion of revenue in 2010.
Organization: Tektronix Communications
Job Function: Technical Service
Primary Location: Asia-Singapore-Singapore
Schedule: Full-time
OPCO Description
Thanks to our test, measurement and monitoring solutions, we're helping our customers bring advanced technologies to market. From consumer applications such as Mobile Protocol, CDMA 3G, to solutions for the medical and ATE markets - our work pervades everyday benefit. Tektronix’ Network Management Business enables the world’s largest network operators build, deploy and manage current and advanced communication networks, including fixed, mobile, IP and converged multi-service networks. These solutions monitor more than 30% of the world’s calls and their network diagnostic and performance monitoring solutions are installed in more than 100 carrier and cable networks in over 40 countries.
Description
Customer Systems Engineer, provides our customers and end users with Network Signaling Management product and technical support by performing the following duties:
- Responds to customer inquiries on the telephone or via email.
- Provides after-hours support
- Travels to customer sites as necessary to provide direct product technical support.
- Handles customer problems that appear to rise from the use of the product. Initiates requests for replacing defective components and tracks their status through delivery to the customer.
- Communicates with the customer to help them understand how to use the product properly. Provides customers with periodic ongoing maintenance support, software upgrades, etc., as required.
- Communicates with product management, programmers and technical documentation regarding software bugs and follows up to ensure fixes are made and supplied to the customer.
- Completes, maintains and processes pertinent paperwork and records to track customer reported problems, enhancements and defective components.
- Confers with management, staff, customers or Technical Support staff to determine customer response priorities.
- Provides input for technical documentation in writing or oral form, including procedures, examples and technical descriptions.
- Researches and studies subject matter and participate in meeting, seminars or training sessions to obtain a greater understanding of products and applications.
- Participates in the testing of new product releases as directed by supervisor.
- Assists in the training of junior members of the Technical Support Department.
- Works closely as part of a team or also independently.
- Take ownership of issues and escalates as necessary to drive to conclusion.
Qualifications
A Masters or Bachelor’s degree from a college or university, with minimum five to nine years related experience and/or training, or equivalent combination of education and experience
To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill and/or ability required.
- Working knowledge of LINUX and UNIX operating systems on admin level
- Use computer applications packages such as MSWord, MSExel, Outlook and MS Project
- Working knowledge and understanding of ORACLE/SQL
- Knowledgeable of telecommunications protocols, signalling and networks SS7, GSM, GPRS, UMTS, VoIP, HSPA, LTE
Danaher Overview
Danaher is a diversified technology leader that designs, manufactures, and markets innovative products and services to professional, medical, industrial, and commercial customers. Our portfolio of premier brands is among the most highly recognized in each of the markets we serve. Danaher’s portfolio is comprised of five reporting segments: Test & Measurement; Environmental; Life Sciences & Diagnostics; Dental; and Industrial Technologies. Driven by a foundation provided by the Danaher Business System, Danaher’s 48,000 associates serve customers in more than 125 countries and generated $13.2 billion of revenue in 2010.
Organization: Tektronix Communications
Job Function: Technical Service
Primary Location: Asia-Singapore-Singapore
Schedule: Full-time