Resident Administartor-TEK002266
OPCO Description
Thanks to our test, measurement and monitoring solutions, we're helping our customers bring advanced technologies to market. From consumer applications such as Mobile Protocol, CDMA 3G, to solutions for the medical and ATE markets - our work pervades everyday benefit. Tektronix’ Network Management Business enables the world’s largest network operators build, deploy and manage current and advanced communication networks, including fixed, mobile, IP and converged multi-service networks. These solutions monitor more than 30% of the world’s calls and their network diagnostic and performance monitoring solutions are installed in more than 100 carrier and cable networks in over 40 countries.
Description
SUMMARY
The role of Resident Administrator should by nature focus on driving effectiveness, proactively identifying improvement opportunities and where possible executing these initiatives within the TEKCOMMS systems or the customer supporting infrastructure.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The Resident Administrator will provide daily support of the Tektronix Communications network monitoring systems typically including, but not limited to the following activities:
· Be the primary point of contact for all Tektronix system users. Provide first line support and helping users successfully operating the Tektronix system.
· User Account Management including standard work on how to access and login the system and updating daily system status to the user community.
· System Management such as Interface Configuration Changes and Daily Health Checks.
· System Administration such as modifying system configuration and application configuration and Alarm Management on the Tektronix System.
· Problem Management - updating the customer internal fault tracking system (trouble ticket system), liaison with Tektronix customer operations staff.
· Database Administration - monitoring database health, troubleshooting and recovering from minor database problems, Performance monitoring of Tektronix hardware and software, including making recommendations for upgrades.
· Informal Knowledge Transfer - in addition the Resident Administrator will provide informal knowledge transfer throughout the engagement. Support the Tektronix training program to execute training on the deployed solution, aide with GeoProbe system familiarization. Will name users to the Tektronix Training department.
· Conducts Acceptance Test Procedures (ATP) as customer proxy upon request.
· Work local as part of a larger team, representing Tektronix at the customer location.
no supervisory responsibilities.
EDUCATION and/or EXPERIENCE
Masters or Bachelor’s degree from college or university; and
Qualifications
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
OTHER SKILLS AND ABILITIES
Required is:
- Knowledge of LINUX and UNIX operating systems on administrator level
- Familiarity with WIN, DOS, computer application packages (i.e. MSWord, MSExcel, Outlook)
- Knowledge of ORACLE /SQL,
- Knowledge of telecommunication protocols and networks SS7, GSM, GPRS, UMTS, VoIP, LTE, IMS
- Driving license
- Must be able and willing to travel up to 50% (depends on customer supported). Permanently (or during the project) stays at customer site if required. Able to obtain passports and VISAs. Must be credit worthy to be able to travel as job requires. Must have clear oral and written communications skills. Must speak and write English. Knowledge of another European language is an advantage.
.
OTHER QUALIFICATIONS
- Requires little or no direct supervision. Must be available to work overtime in case of customer request. (Reasonable amount of hours per month).
Danaher Overview
Danaher is a diversified technology leader that designs, manufactures, and markets innovative products and services to professional, medical, industrial, and commercial customers. Our portfolio of premier brands is among the most highly recognized in each of the markets we serve. Danaher’s portfolio is comprised of five reporting segments: Test & Measurement; Environmental; Life Sciences & Diagnostics; Dental; and Industrial Technologies. Driven by a foundation provided by the Danaher Business System, Danaher’s 48,000 associates serve customers in more than 125 countries and generated $13.2 billion of revenue in 2010.
Organization: Tektronix Communications
Job Function: Customer Service
Primary Location: Europe-Germany-Nordrhein Westfalen-Dusseldorf
Schedule: Full-time
OPCO Description
Thanks to our test, measurement and monitoring solutions, we're helping our customers bring advanced technologies to market. From consumer applications such as Mobile Protocol, CDMA 3G, to solutions for the medical and ATE markets - our work pervades everyday benefit. Tektronix’ Network Management Business enables the world’s largest network operators build, deploy and manage current and advanced communication networks, including fixed, mobile, IP and converged multi-service networks. These solutions monitor more than 30% of the world’s calls and their network diagnostic and performance monitoring solutions are installed in more than 100 carrier and cable networks in over 40 countries.
Description
SUMMARY
The role of Resident Administrator should by nature focus on driving effectiveness, proactively identifying improvement opportunities and where possible executing these initiatives within the TEKCOMMS systems or the customer supporting infrastructure.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The Resident Administrator will provide daily support of the Tektronix Communications network monitoring systems typically including, but not limited to the following activities:
· Be the primary point of contact for all Tektronix system users. Provide first line support and helping users successfully operating the Tektronix system.
· User Account Management including standard work on how to access and login the system and updating daily system status to the user community.
· System Management such as Interface Configuration Changes and Daily Health Checks.
· System Administration such as modifying system configuration and application configuration and Alarm Management on the Tektronix System.
· Problem Management - updating the customer internal fault tracking system (trouble ticket system), liaison with Tektronix customer operations staff.
· Database Administration - monitoring database health, troubleshooting and recovering from minor database problems, Performance monitoring of Tektronix hardware and software, including making recommendations for upgrades.
· Informal Knowledge Transfer - in addition the Resident Administrator will provide informal knowledge transfer throughout the engagement. Support the Tektronix training program to execute training on the deployed solution, aide with GeoProbe system familiarization. Will name users to the Tektronix Training department.
· Conducts Acceptance Test Procedures (ATP) as customer proxy upon request.
· Work local as part of a larger team, representing Tektronix at the customer location.
no supervisory responsibilities.
EDUCATION and/or EXPERIENCE
Masters or Bachelor’s degree from college or university; and
Qualifications
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
OTHER SKILLS AND ABILITIES
Required is:
- Knowledge of LINUX and UNIX operating systems on administrator level
- Familiarity with WIN, DOS, computer application packages (i.e. MSWord, MSExcel, Outlook)
- Knowledge of ORACLE /SQL,
- Knowledge of telecommunication protocols and networks SS7, GSM, GPRS, UMTS, VoIP, LTE, IMS
- Driving license
- Must be able and willing to travel up to 50% (depends on customer supported). Permanently (or during the project) stays at customer site if required. Able to obtain passports and VISAs. Must be credit worthy to be able to travel as job requires. Must have clear oral and written communications skills. Must speak and write English. Knowledge of another European language is an advantage.
.
OTHER QUALIFICATIONS
- Requires little or no direct supervision. Must be available to work overtime in case of customer request. (Reasonable amount of hours per month).
Danaher Overview
Danaher is a diversified technology leader that designs, manufactures, and markets innovative products and services to professional, medical, industrial, and commercial customers. Our portfolio of premier brands is among the most highly recognized in each of the markets we serve. Danaher’s portfolio is comprised of five reporting segments: Test & Measurement; Environmental; Life Sciences & Diagnostics; Dental; and Industrial Technologies. Driven by a foundation provided by the Danaher Business System, Danaher’s 48,000 associates serve customers in more than 125 countries and generated $13.2 billion of revenue in 2010.
Organization: Tektronix Communications
Job Function: Customer Service
Primary Location: Europe-Germany-Nordrhein Westfalen-Dusseldorf
Schedule: Full-time